Terms of service

Last Updated: 9 August 2026

These Terms of Service govern your use of the Green Haven Home website and your purchase of products from our online store.

By using our website or placing an order, you agree to these Terms of Service. Please read them carefully before placing an order.

1. About Green Haven Home

Green Haven Home is the trading name of Thomas Paul Paffett, an individual sole trader based in the United Kingdom.

Trading Name: Green Haven Home
Legal Name: Thomas Paul Paffett
Business Type: Individual / Sole Trader

Business Address: 7 Armstrong Street, Farsley, Pudsey, LS28 5BZ, United Kingdom Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795

We sell our products to customers in the United Kingdom only.

2. Using Our Website

You may use our website for lawful purposes and in accordance with these Terms of Service.

You must not use our website in a way that could damage, disable, overburden, or interfere with the normal operation of the website or another person's use of it.

You must not attempt to gain unauthorised access to our website, systems, accounts, or information that is not intended to be publicly available.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, materials, prices, and other product information displayed on our website are accurate and up to date.

Product photographs are provided for illustration purposes and may vary slightly from the actual product due to lighting, photography, screen settings, and the natural characteristics of wood.

Where products are made from natural wood, variations in colour, grain, texture, knots, and appearance may occur. These natural variations are part of the character of natural wood and are not necessarily defects.

We do not deliberately misrepresent the characteristics, quality, origin, or condition of our products.

4. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where we cannot fulfil the order, provide an appropriate refund in accordance with applicable law.

5. Prices and VAT

All prices displayed on our website are shown in British Pounds Sterling (GBP).

Green Haven Home is not currently registered for VAT. VAT is therefore not charged separately on purchases made through our website.

The prices displayed on our website are the product prices payable by customers, with delivery information clearly shown before completing checkout.

We take reasonable care to ensure that prices displayed on our website are accurate.

If we discover a genuine pricing error, we will contact you before processing the order where appropriate.

We will not increase the agreed price of an order after the contract has been formed unless you have expressly agreed to the change or the law permits us to do so.

6. Placing an Order

When you place an order through our website, you are making a request to purchase the selected products at the displayed price and according to the information shown at checkout.

After placing an order, you should receive an order confirmation by email. This confirms that we have received your order request.

An order may be subject to product availability, payment authorisation, and our acceptance of the order.

If we are unable to accept your order, we will notify you and, where payment has already been taken, arrange an appropriate refund.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Green Haven Home will not be liable for any indirect, incidental, special, or consequential loss or damage arising from or in connection with your use of our website or your purchase of our products.

Nothing in these Terms of Service excludes or limits any liability that cannot legally be excluded or limited under applicable law.

8. Intellectual Property

All content on the Green Haven Home website, including text, photographs, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to Green Haven Home unless otherwise stated.

You must not copy, reproduce, modify, distribute, publish, or use our content for commercial purposes without our prior written permission, except where permitted by applicable law.

9. Governing Law and Jurisdiction

These Terms of Service are governed by and interpreted in accordance with the laws of England and Wales.

Any dispute arising from or relating to these Terms of Service or your use of our website shall be subject to the jurisdiction of the courts of England and Wales, except where applicable law provides otherwise.

10. Severability

If any provision of these Terms of Service is found to be invalid, unlawful, or unenforceable, that provision shall be modified or removed to the extent necessary, and the remaining provisions shall continue in full force and effect.

11. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our business, services, or legal requirements.

Any updated version will be published on this page and will include the relevant updated date.

Your continued use of our website after changes have been published constitutes acceptance of the updated Terms of Service.

12. Contact Us

If you have any questions about these Terms of Service, our products, or an order, you can contact us using the following details:

Green Haven Home
Legal Name: Thomas Paul Paffett
Business Type: Individual / Sole Trader