Privacy policy

Last Updated: 9 August 2026

Green Haven Home is the trading name of Thomas Paul Paffett, an individual/sole trader based in the United Kingdom.

We operate an online store through Shopify and sell wooden planters and garden products to customers in the United Kingdom.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order, contact us, or otherwise interact with Green Haven Home.

1. Who We Are

Trading Name: Green Haven Home

Legal Name: Thomas Paul Paffett

Business Type: Individual / Sole Trader

Business Address: 7 Armstrong Street, Farsley, Pudsey, LS28 5BZ, United Kingdom Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795

For data protection purposes, Thomas Paul Paffett trading as Green Haven Home is responsible for the personal information processed through our website and in connection with your orders.

2. Personal Information We Collect

Depending on how you interact with our website, we may collect the following types of personal information:

Information You Provide When Placing an Order

  • Full name
  • Billing address
  • Delivery address
  • Email address
  • Telephone number
  • Products ordered
  • Order number
  • Order value
  • Transaction information
  • Information relating to returns or refunds

Information You Provide When Contacting Us

If you contact us by email, telephone, or through our website, we may collect the information you provide, including your name, contact details, and the contents of your communication.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Website interaction information
  • Cookie and similar technology information

3. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders
  • Process payments
  • Arrange delivery of your purchases
  • Send order confirmations and updates
  • Respond to customer enquiries
  • Provide customer support
  • Process returns and refunds
  • Prevent fraud and unauthorised transactions
  • Maintain the security of our website
  • Improve our website and services
  • Maintain appropriate business and transaction records
  • Comply with legal, accounting and regulatory obligations
  • Protect our legal rights
  • Send marketing communications where permitted by law

We only use personal information for legitimate and relevant purposes.

4. Lawful Bases for Processing

Depending on the circumstances, we process personal information under one or more of the following lawful bases:

Contract

We may process your information where it is necessary to enter into or perform a contract with you. For example, we need your name, delivery address and contact details to process and deliver your order.

Legal Obligation

We may process personal information when necessary to comply with legal, tax, accounting or regulatory requirements.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.

This may include:

  • Protecting our website
  • Preventing fraud
  • Managing customer service
  • Improving our products and services
  • Maintaining business records
  • Protecting our legal rights

Consent

Where consent is required, we will ask for your consent before carrying out the relevant processing. You may withdraw consent at any time where processing is based on consent.

5. Payment Information

Green Haven Home accepts major payment methods, including major credit and debit cards such as Visa and Mastercard, together with other payment options made available through our Shopify checkout.

Payments are processed through Shopify and/or the applicable payment service provider.

We do not intend to store your complete payment card number or security code on our own systems. Payment information is handled by the applicable payment provider in accordance with its security and privacy practices.

6. Shopify

Our online store is powered by Shopify. Shopify provides the ecommerce infrastructure used to operate our store, including online checkout, order processing, payment-related services, store security, and related ecommerce functionality.

Shopify may process personal information in connection with providing these services.

7. Delivery Information

When you place an order, we use the information necessary to arrange delivery of your purchase.

This may include:

  • Your name
  • Delivery address
  • Telephone number
  • Email address
  • Order details

We may provide necessary information to delivery or courier providers so that your order can be delivered.

8. Returns and Refunds

If you request a return or refund, we may process information necessary to identify your order, confirm your purchase, arrange the return, process the refund, and communicate with you regarding the return.

Refunds are normally processed to the original payment method, subject to the applicable payment provider's processing procedures.

9. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website and checkout to operate correctly. Other cookies may be used for purposes such as preferences, website performance, analytics, or advertising, depending on the services and settings enabled on our store.

Where consent is legally required for non-essential cookies, we will request your consent before using those cookies.

You can also manage cookies through your browser settings and any cookie preference tools available on our website.

Further information will be provided in our Cookie Policy.

10. Marketing Communications

If you subscribe to receive marketing communications from Green Haven Home, we may use your contact information to send:

  • Special offers
  • Promotions
  • New product information
  • Store updates

You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.

11. Who We Share Your Information With

We may share personal information with trusted organisations and service providers where necessary to operate our business.

These may include:

  • Shopify
  • Payment service providers
  • Delivery and courier providers
  • Website and technical service providers
  • Customer-support providers
  • Analytics or advertising providers where applicable
  • Professional advisers where necessary
  • Government, regulatory or law-enforcement authorities where legally required

We do not sell your personal information.

We only share information where there is a legitimate reason to do so and only information reasonably necessary for the relevant purpose.

12. International Data Transfers

Some of our service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate measures required under applicable UK data protection law to protect that information.

13. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

Order and transaction information may be retained as necessary for legal, tax, accounting and business-record requirements.

Customer service communications may be retained for as long as reasonably necessary to deal with the enquiry and maintain appropriate records.

Marketing information may be retained until you unsubscribe or it is no longer necessary for the relevant purpose.

We may retain certain information for longer where necessary to establish, exercise or defend legal claims or comply with legal obligations.

14. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, unauthorised disclosure, alteration, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on the circumstances, you may have rights under applicable UK data protection law, including:

  • The right to be informed about how your information is used
  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of personal information
  • The right to restrict certain processing
  • The right to object to certain processing
  • The right to data portability in applicable circumstances
  • The right to withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions.

16. How to Exercise Your Rights

If you would like to exercise a privacy right or ask a question about how we use your information, please contact us.

Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795

You may be asked to provide information necessary to verify your identity before we respond to certain requests.

17. Children's Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly collect personal information from children for marketing purposes.

18. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, applicable laws, or data-processing practices.

When we update this policy, we will change the Last Updated date at the top of this page.

20. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Green Haven Home
Trading name of Thomas Paul Paffett

Address: 7 Armstrong Street, Farsley, Pudsey, LS28 5BZ, United Kingdom 

Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795

21. Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address your concern.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, if you believe your personal information has not been handled in accordance with applicable data protection law.