Shipping policy

Last Updated: 9 August 2026

At Green Haven Home, we aim to make delivery simple, reliable and transparent. This Shipping Policy explains where we deliver, our delivery times, shipping costs, order processing and what to do if your order is delayed or damaged.

1. Where We Deliver

We currently ship to customers located in the United Kingdom only.

We do not currently offer international shipping outside the United Kingdom.

2. Shipping Cost

Free UK delivery is available on all orders.

There is no minimum order value required to qualify for free delivery.

Customers will not be charged a separate standard delivery fee at checkout for eligible UK orders.

3. Order Processing Time

Orders are normally processed within 1–2 business days.

Our standard processing days are Monday to Friday.

Processing time refers to the time between receiving your order and preparing it for dispatch to the delivery carrier.

4. Order Cut-Off Time

Our standard order cut-off time is 5:00 PM London time.

Orders placed after 5:00 PM may be treated as being received on the next business day for processing purposes.

The applicable time zone is UK/London time.

5. Delivery Time

After your order has been processed and dispatched, the estimated carrier transit time is generally 3–6 business days.

Our estimated total delivery time is therefore:

4–8 business days

This consists of:

Processing: 1–2 business days
Transit: 3–6 business days
Total estimated delivery: 4–8 business days

6. Delivery Days

Orders are processed and dispatched on Monday to Friday.

Delivery times may vary depending on the carrier, destination, public holidays, weather conditions and other circumstances outside our reasonable control.

7. Delivery Address

Please make sure that your delivery address and contact information are accurate when placing your order.

We are not responsible for delays caused by incorrect or incomplete delivery information supplied by the customer, although we will make reasonable efforts to assist where possible.

If you notice an error in your delivery address after placing an order, please contact us as soon as possible at contact@greenhavenhome.co.uk.

8. Order Tracking

Where tracking information is provided by the delivery carrier, we may provide the tracking details to you by email or through your order information.

Tracking information is supplied by the relevant carrier and may take some time to become available after dispatch.

9. Delayed Deliveries

The delivery times stated in this policy are estimates and are not guaranteed delivery dates.

Occasionally, deliveries may take longer than expected due to circumstances such as:

Carrier delays
Severe weather
Public holidays
Transport disruptions
Incorrect or incomplete delivery information
Unexpected operational disruptions
Other circumstances outside our reasonable control

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the matter with the relevant carrier.

10. Lost or Missing Orders

If you believe your order has been lost or has not arrived, please contact us at:

Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795

Please provide your order number and any relevant delivery information so that we can investigate the issue.

Where appropriate, we will contact the delivery carrier and take reasonable steps to assist with locating the shipment or resolving the issue.

11. Damaged Packages or Products

If your order arrives visibly damaged, please contact us as soon as reasonably possible.

Where possible, please provide photographs of the packaging and the affected product. This can help us assess the issue and communicate with the delivery carrier where necessary.

If a product is faulty, damaged, incorrect or does not conform to your statutory consumer rights, we will address the matter in accordance with applicable UK consumer law and our Returns & Refund Policy.

12. Failed Delivery

If a delivery attempt is unsuccessful, the carrier may arrange another delivery attempt, leave the parcel at an appropriate location, or provide instructions for collection, depending on the carrier's procedures.

If you receive a delivery notification but cannot locate your parcel, please contact us so that we can assist with the investigation.

13. Changes to an Order Before Dispatch

If you need to change your delivery address or other order information, contact us as soon as possible after placing your order.

We will try to accommodate reasonable requests before the order is dispatched. However, we cannot guarantee that changes will be possible once an order has entered processing or has been handed to the delivery carrier.

14. Free Delivery and Returns

Standard UK delivery is free on all orders.

Eligible returns are also handled in accordance with our Returns & Refund Policy, including the applicable return conditions and free return arrangements.

For full information about returns and refunds, please see our Returns & Refund Policy.

15. Estimated Delivery Summary

Delivery Information	Details
Delivery Area	United Kingdom only
Shipping Cost	Free on all orders
Order Cut-Off	5:00 PM London time
Processing Time	1–2 business days
Processing Days	Monday–Friday
Transit Time	3–6 business days
Total Estimated Delivery	4–8 business days