Refund policy
Last Updated: 9 August 2026
At Green Haven Home, we want you to be happy with your purchase. This Returns & Refund Policy explains how our 90-day returns process works, how to request a return, who pays the return shipping cost, and how refunds are processed.
This policy applies to purchases made through the Green Haven Home online store and is intended for customers in the United Kingdom.
1. Our 90-Day Return Policy
We offer a 90-day return period for eligible products.
You may request a return within 90 days of receiving your order, subject to the conditions described in this policy.
Our 90-day return policy is an additional benefit provided by Green Haven Home and does not limit or replace any statutory consumer rights you may have under UK law.
2. Products Eligible for Return
Our standard 90-day voluntary return policy applies to products that are returned in new, unused and undamaged condition.
Where reasonably possible, products should be returned with their original packaging and any accessories or components supplied with the order.
If a product has been used, damaged, altered, or handled beyond what is reasonably necessary to inspect the product, we may need to assess whether the product remains eligible for our voluntary 90-day return policy.
This does not affect your statutory rights concerning faulty, damaged, misdescribed or otherwise non-conforming goods.
3. Change-of-Mind Returns
We accept eligible change-of-mind returns within our 90-day return period, subject to the conditions of this policy.
You do not need to provide a reason for a voluntary return, although we may ask for information to help us process and improve our customer service.
4. Defective, Damaged or Incorrect Products
If you receive a product that is defective, damaged, incorrect, or does not match its description, please contact us as soon as reasonably possible.
Please provide your order number and, where appropriate, photographs or other information showing the issue.
We will review the issue and provide an appropriate remedy in accordance with applicable UK consumer law.
Your statutory rights are not affected by our voluntary 90-day return policy.
5. Return Method
Returns are accepted by mail.
After you contact us and your return is approved, we will provide the appropriate return instructions.
Please do not send a return to an address that has not been confirmed by Green Haven Home.
6. Free Return Shipping
Green Haven Home covers the cost of return shipping for eligible returns.
Customers will not be charged a standard return shipping fee for an eligible return under this policy.
We also do not charge a restocking fee.
Any return instructions or return arrangements provided by us should be followed to ensure that the return can be processed correctly.
7. How to Request a Return
To request a return, contact us using the details below:
Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795
Please include the following information where available:
- Your full name
- Order number
- Email address used for the order
- Product you wish to return
- Reason for the return, if applicable
We will provide you with the appropriate return instructions.
8. Return Timeframe
A voluntary return request must be made within 90 days of receiving your order.
The 90-day period applies to eligible products under our voluntary return policy.
Separate statutory cancellation and consumer rights may apply under UK law.
9. Refunds
Once your returned product has been received and assessed, we will process your eligible refund within 7 business days.
Refunds will normally be issued to the original payment method used to place the order.
We do not charge a restocking fee for eligible returns.
After we process your refund, the time required for the funds to appear in your account may depend on your bank or payment provider.
We cannot guarantee the exact date on which your bank or payment provider will make the funds available in your account.
10. Refund Amount
For an approved eligible return under our voluntary 90-day return policy, we will process the applicable refund in accordance with this policy and applicable law.
Where a refund is required because goods are faulty, damaged, misdescribed, or otherwise do not meet your statutory rights, we will provide the remedy required by applicable UK consumer law.
11. Statutory Right to Cancel an Online Purchase
In addition to our voluntary 90-day return policy, UK consumer law provides certain statutory cancellation rights for many online purchases.
For most goods purchased online, consumers generally have a statutory cancellation period of 14 days after receiving the goods.
There are exceptions to statutory cancellation rights for certain types of goods and circumstances.
Our 90-day return policy is intended to provide an additional return period and does not remove or restrict any statutory rights available to you.
12. Faulty or Misdescribed Goods
If a product is faulty, not as described, or otherwise does not meet the requirements of applicable UK consumer law, please contact us.
Depending on the circumstances, you may have legal rights to a repair, replacement, price reduction, refund, or another appropriate remedy.
Nothing in this Returns & Refund Policy excludes or limits your statutory consumer rights.
13. Exchanges
We do not offer a separate exchange service as a standard return option.
If you would like a different product, size, colour or alternative item, you may return the eligible product in accordance with this policy and place a new order.
This does not affect any statutory rights that may apply where goods are faulty, incorrect or otherwise do not conform to the contract.
14. Items Returned in an Unsuitable Condition
Our voluntary 90-day return policy is intended for products returned in new, unused and undamaged condition.
If a returned product has been used or damaged beyond what is reasonably necessary to inspect it, we may need to assess the condition of the product before determining eligibility under the voluntary return policy.
This provision does not affect your statutory rights where the product is faulty or otherwise does not meet applicable legal requirements.
15. Return Inspection
When we receive a returned product, we may inspect it to confirm that it meets the applicable return requirements.
We aim to complete the assessment as promptly as reasonably possible.
Once an eligible return has been approved, we will process the refund within 7 business days.
16. Lost or Damaged Returns
If a return shipment is lost or damaged during transit, please contact us as soon as possible and provide any available tracking information.
Where we have provided or arranged the return shipping method, we will take reasonable steps to investigate the issue with the relevant carrier.
17. Return Address
Please contact us before sending a return.
We will provide the appropriate return instructions and confirm the return address where required.
Do not send returns to our business address unless we have specifically instructed you to do so.
18. Refund Processing Summary
| Return Information | Our Policy |
|---|---|
| Return Window | 90 days |
| Market | United Kingdom only |
| Eligible Product Condition | New, unused and undamaged |
| Return Method | By mail |
| Return Shipping Cost | Free for eligible returns |
| Restocking Fee | No cost |
| Refund Method | Original payment method |
| Refund Processing Time | Within 7 business days after the eligible return has been received and assessed |
| Exchanges | Not offered as a standard option |
19. Contact Us
If you have questions about a return or refund, please contact us:
Green Haven Home
Trading name of Thomas Paul Paffett
7 Armstrong Street
Farsley, Pudsey
LS28 5BZ
United Kingdom
Email: contact@greenhavenhome.co.uk
Phone: +44 7828 789795
20. Changes to This Policy
We may update this Returns & Refund Policy from time to time to reflect changes to our business, products, return procedures, or applicable legal requirements.
Any changes will be published on this page with an updated Last Updated date.